Privacy policy 

Terre Sans Frontières (TSF) is an international cooperation organization that works with communities in countries in the southern hemisphere. To this end, it is necessary to collect, use and sometimes disclose information for the purposes of providing our services in terms of soliciting contributions in various forms, participating in events and providing information on confidentiality. We adhere to the highest ethical standards when handling all information and in particular personal information. 

The purpose of this Privacy Policy is to help you understand TFS’s practices regarding the collection, use, disclosure and retention of personal information. By providing us with personal information, whether by e-mail, by contributing to a project by cheque, in person or by telephone through our website, by completing a participation form for a volunteer cooperation mandate or an activity, you agree to its processing in accordance with this Privacy Policy, and you authorize TFS, its third parties and service providers to process your personal information for the purposes set out below. 

This Privacy Policy does not apply to, and TFS is not responsible for, any third-party websites that may be accessed through links on this Website. If you follow a link to a third-party website, that website will have its own privacy policies which you should review before submitting any personal information. 


TSF works with communities in countries in the southern hemisphere and in emergency aid to ensure sustainable access for all to education, health and a decent income. To achieve this, we rely on local and Canadian resources, particularly professionals, who work together to transfer skills and strengthen our partners. 
All our actions promote fair sharing, equality between women and men, respect for the environment and good governance. 


We may collect and process different types of personal information during our business and service provision, including: 

  • Professional and/or personal contact details, such as a first name, surname, address(es), e-mail address(es), date of birth and telephone number(s); 
  • Biographical information such as job title, employer, professional and/or personal background, photos and video or audio content; 
  • Information relating to marketing and communication preferences, as well as related information such as dietary preferences, comments and survey responses; 
  • Information relating to the history of contributions, participation in the organisation’s activities, billing and financial information, such as a billing address, bank account information or payment details; 
  • Service-related information, such as details of services rendered; 
  • Information about your professional background, networks, social involvement, professional affiliations and family ties; 
  • Recruitment information, such as curriculum vitae, education and employment history, details of professional affiliations and other information relevant to potential recruitment by TFS; 
  • Website usage and other technical information, such as details about visits to our websites, your interaction with our advertising and online content, or information collected through the use of cookies and other tracking technologies; 
  • Information provided to us by or on behalf of our partners or generated by us in the course of providing our services which may, where relevant, include special categories of personal information;  
  • Information such as your donations and community investment policy, your contributions, what these contributions are dedicated to if applicable, the recognition obtained, the decision-making process and the people involved in the organization and this process; 
  • Please note that if you provide us with personal information about other individuals (such as your customers, directors, officers, shareholders or beneficial owners), you must ensure that you have duly notified them that you are providing us with their information and that you have obtained their consent to such disclosure; 

We do not knowingly collect information from children or others under the age of 14. If you are a minor under the age of 14, please do not provide us with any personal information without the express consent of a parent or guardian. If you are a parent or guardian and you are aware that your children have provided us with personal information, please contact us. If we learn that we have collected personal information from minor children without verification of parental consent, we will take steps to delete that information from our servers. 


We collect your personal information from you and during our interactions with you, as follows: 

  • When you register for volunteer mandates, opportunities, training courses and newsletters; 
  • When you register for benefit activities; 
  • When you make a donation to TSF, whatever the form of your donation; 
  • When you register as a volunteer for TSF; 
  • During the services we provide to you; 
  • During exchanges by mail, e-mail or telephone; 
  • We also collect publicly available information on public platforms, including our website. 


We may use personal information in any of the ways set out below, with your consent or, where applicable, on another lawful basis. In each case, we will indicate the purposes for which we use your personal information: 

  • To provide our services and for the conduct of our business, to administer and perform our services, including to carry out our obligations under any agreement between you and us; 
  • To facilitate the use of our websites and to ensure that the content is relevant and to ensure that the content on our websites is presented in the most effective manner; 
  • Marketing and development purposes – to provide details of new services, information about developments in our organisation and invitations to seminars and events where an individual has opted to receive such information; 
  • For research and development purposes (including security) – to carry out analysis to better understand our customers’ service and marketing requirements and to develop our services and offerings; 
  • For recruitment purposes – to enable us to process job applications and assess whether an individual meets the requirements of the position for which they may be applying to TFS; 
  • To meet our legal, regulatory or risk management obligations; 
  • To prevent fraud and/or conduct other background checks which may be required at any time by applicable law, regulation and/or best practice (if false or inaccurate information is provided or fraud is detected or suspected, information may be passed to fraud prevention agencies and may be recorded by us or such agencies). Where we process special categories of personal information, we may also rely on important public interests (crime prevention or detection) or legal claims; 
  • To enforce our rights, to comply with our legal or regulatory reporting obligations or to protect the rights of third parties; 
  • To recover payments owed to us and, where appropriate, to enforce such recoveries; 
  • In order to reorganize TFS- if we undertake a reorganization (for example, by merging, consolidating or divesting part of our organization’s mission), we may need to transfer some or all of the personal information to an applicable third party (or its advisors) as part of any due diligence process or transfer to such reorganized entity or third party for the same purposes as set out in this Privacy Policy or for the purpose of analyzing any proposed reorganization. In such a situation, we will take all possible steps to ensure the protection and security of personal information. 


TFS is a duly incorporated not-for-profit organization and is recognized as a charitable organization, therefore the personal information we collect may be transferred to and processed by any entity within the TFS network. We may also share personal information with certain third parties, including the following: 

  • Volunteers and clients of TSF for the purposes of recruiting human resources, volunteers and soliciting financial or other contributions; 
  • Third party service providers and/or partners, including those who provide us with donation solicitation, database analysis, web site, application development, hosting, maintenance and other services; 
  • These third parties may access or process personal information while providing services to us. We limit the information we provide to these service providers to that which is reasonably necessary for them to perform their functions, and our contracts with these service providers require them to maintain the confidentiality of this information; 
  • Government authorities and law enforcement agencies where required by applicable law. More specifically, we may disclose personal and other information if we are required to do so by tax or other laws, or if we believe in good faith that such disclosure is necessary to comply with applicable laws, in response to a court order or subpoena or government search warrant, or otherwise to cooperate with such government authorities and law enforcement agencies; 
  • A purchaser, successor or assignee in connection with any merger, acquisition, debt financing, asset sale or similar transaction, or in the event of insolvency, bankruptcy or receivership involving the transfer of personal information as a business asset to one or more third parties; 

We will only use personal information for the primary purpose and the applicable legitimate purpose for which it was collected, or for purposes consistent with that primary purpose. 
TSF uses the services of third-party sites such as Meta, LinkedIn, YouTube and Google to promote its content. 
When you visit our website, these third parties may use cookies, invisible pixels or other similar technologies on your hard disk to collect or receive information about your browsing on the website and elsewhere on the Internet. These technologies make it possible to deliver relevant and targeted advertising according to your centres of interest. You can consult the cookies and destroy them if you wish. You therefore have full control. We advise you to refer to your browser settings to make the appropriate changes. 
If you want third-party sites to store cookies on your hard drive in order to offer you targeted advertising, you can activate this option. 
For more information, please consult our Cookie Policy. 


We will retain personal information only as long as necessary for the purposes set out in this Privacy Policy and to comply with our legal and regulatory obligations. 
To find out more about the length of time we keep personal information, please contact us as indicated in the “How to contact us” section. 


Personal information may be transferred to our TFS field offices. These field offices are an extension of TFS and are subject to the same privacy requirements. 


We follow generally accepted industry standards to protect information submitted to us, both at the time of transmission and once we have received it. We maintain appropriate physical, technical or administrative safeguards to protect personal information against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access, misuse or other unlawful form of processing of personal information in our possession. We have taken steps to ensure that the only employees who have access to your personal information are those who have a need to know or whose duties reasonably require them to know it. 

However, no method of transmission over the Internet, nor any means of electronic storage, is 100% secure. We therefore cannot ensure or warrant the security of any information you transmit or provide to us, and you do so at your own risk. Nor can we guarantee that such information will not be consulted, obtained, disclosed, modified or destroyed as a result of a breach of our physical, technical or administrative safeguards. If you have reason to believe that personal information has been compromised, please contact us as indicated in the “How to contact us” section. In the event of a confidentiality incident involving your personal information, we undertake to notify you as soon as possible following our knowledge of the incident.  We will take reasonable steps to reduce the risk of harm being caused and to prevent similar incidents in the future.


In certain circumstances and in accordance with applicable data protection laws, an individual has the following rights: 

  • Access: the right to ask whether we process information and, if so, to request access to personal information. Subject to applicable law and, where applicable, the payment of a monetary sum, the individual may thus receive a copy of the personal information we hold and certain other information concerning him or her; 
  • Accuracy: we are required to take reasonable steps to ensure that personal information in our possession is accurate, complete, not misleading and up-to-date; 
  • Rectification: the right to request rectification of any incomplete or inaccurate personal information held by us; 
  • De-indexing: the right to ask us to stop disseminating their personal information or to de-index any hyperlink attached to their name giving access to information if such dissemination causes them harm or contravenes the law or a court order (right to erasure or to be forgotten); 
  • Anonymization: the fact that TSF may, instead of destroying it, anonymise personal information in order to use it, but only for serious and legitimate purposes (e.g. keeping information required for possible tax inspection purposes); 
  • The right to be informed when you are the subject of a decision based exclusively on automated processing; 
  • The right to be informed when identification, localisation or profiling technology is used and of the means offered to activate these functions; 
  • Finally, it is also possible to lodge a complaint with a data protection supervisory authority, more specifically in the country, province or state in which you normally reside (in Quebec, the Commission d’accès à l’information), in which we are located or in which an alleged breach of data protection laws has occurred. 

To exercise any of these rights, please contact us as indicated in the “How to contact us” section. 


For detailed information about the cookies we use, please refer to our Cookie Policy below, which forms part of this Privacy Policy. 


If you have any questions, comments or complaints about this Privacy Policy or your personal information, or if you would like to exercise your rights, file a complaint or obtain information about our policies and practices regarding our service providers outside Canada, please contact our Privacy Officer at the following coordinates: 

Jean Fortin 
Terre Sans Frontières, 
399, Des conseillers St, La Prairie, J5R 4H6 
TELEPHONE : 450-659-7717 


We may change the content of our websites and our use of cookies without notice and, therefore, our Privacy Policy and Cookie Policy may change from time to time in the future. We therefore encourage you to review them each time you visit the Website to stay informed about how we handle personal information. 

This policy was last updated on 21 September 2023. 



By using our website, you consent to the use of cookies in accordance with this Cookie Policy. You will have seen an invitation to do so on your first visit to this website; although this is not usually displayed on subsequent visits, you may withdraw your consent at any time by following the instructions below. 

Disable the cookies 

Where the organisation setting the cookie offers an automatic deactivation tool for that cookie or those cookies, we provide the name of that organisation, the category of cookies it is setting and a link to its automatic deactivation tool. In all other cases, we indicate the name of the cookies themselves and their source at the date of this Cookie Policy so that you can easily identify them and disable them if you wish using your browser controls. 
If you do not accept the use of cookies, please deactivate them by following the instructions for your browser at or use an automatic deactivation tool, if available. However, some services will not work as well if cookies are disabled. 
After your initial visit to this website, we may change the cookies we use. This Cookie Policy will always tell you who is setting cookies, for what purpose and how to disable them if you check it from time to time. 

What types of cookies are used by TSF?  

The categories of cookies used by TSF and its suppliers are described below. 

  • Strictly necessary cookies 

These cookies are essential to enable you to browse the website and access its functionalities. Without these cookies, the services you request (such as navigation from one page to another) cannot be provided. 

  • Performance cookies 

We use analytical cookies to analyse how our visitors use our websites and to monitor website performance. This allows us to ensure a high-quality experience by personalising our offering and quickly identifying and rectifying any problems. For example, we may use performance cookies to track which pages are most popular, to establish which method of linking between pages is most effective and to determine why certain pages are receiving error messages. We may also use these cookies to target items or services on the site according to their relevance to you based on your use of the website. We or our suppliers do not link the information collected by these cookies to your personal information. 

  • Website functionality cookies 

We use cookies to provide you with certain functionality. For example, to remember the choices you make (such as your username, language or region) or to recognize the platform from which you access the site and to provide you with enhanced and more personal functionality. These cookies are not used to track your browsing on other sites. 

  • Targeting cookies 

Targeting cookies (or advertising cookies) collect information about your browsing habits and are used to better target advertising to you and your interests. They are used by services provided by third parties, such as the Like or Share buttons. The above-mentioned cookies are also examples of targeting cookies. Third parties provide these services in exchange for acknowledging that you have visited our website. 

When you use LinkedIn, X (Twitter) or other available share buttons, you are directed to a page controlled by these companies, which may place cookies (including targeting cookies), and you will be subject to the cookie policies of LinkedIn, X (Twitter) or any other relevant website, respectively. 

Use of IP addresses and Web logs 

We may also use your IP address and browser type to help diagnose problems with our server, to administer our Web site and to improve our service to you. An IP address is a numeric code that identifies your computer on the Internet. Your IP address may also be used to gather broad demographic information. 

We may perform IP address lookups to determine the domain you came from (e.g., in order to get a better picture of our users’ demographics. 

Information from these types of cookies and technologies is not combined with information about you from any other source and will not be used to identify you. 

Invisible pixels in HTML e-mails and webinars 

Our marketing e-mails contain a unique campaign-specific “web beacon” that notifies us if our e-mails are opened and, combined with other technology, verifies clicks on links within the e-mail. We may use this information for a variety of purposes, including to determine which of our e-mails are of most interest to you, and to ask users who do not open our e-mails if they wish to continue receiving them. The pixel will be removed when you delete the e-mail. If you do not want the pixel to be downloaded to your device, you should choose not to click on the links we send you. This information may be linked to your personal identity. 

This cookie policy does not cover third-party Web sites. 

Please note that this Cookie Policy does not apply to, and we are not responsible for, the privacy practices of third-party websites that may be linked to or from this website. 

Changes to the cookie policy 

We may update this Cookie Policy from time to time, and we encourage you to review the Policy from time to time to stay informed about how we use cookies. This Cookie Policy was last updated in September 2023.